Refunds & Cancellation

How to cancel a plan, when a payment is refunded, and how long a refund takes.

Cancelling

You can cancel a paid plan at any time from Settings → Subscription. There is no notice period and no cancellation fee. Cancelling stops the next renewal; it does not end the period you have already paid for, and your account keeps every Pro feature until that period runs out. After it does, the account stays open on the free plan — your quizzes, rooms and reports are not deleted.

Refunds

If you are not satisfied, write to us within 7 days of a payment and we will refund it in full, no questions asked. Beyond 7 days we refund the unused part of a period where the charge was clearly a mistake — a duplicate payment, a renewal you had already cancelled, or a plan you were unable to use because of a fault on our side.

We do not refund a period simply because it went unused. If you can see that will happen, cancel before it renews and nothing further is charged.

Failed and duplicate payments

If money left your account but the plan did not activate, do not pay again — send us the reference from your bank or gateway receipt and we will either activate the plan or return the money. Duplicate charges are refunded in full whenever they are reported.

How to ask

Write to billing@eduquizzy.com from the address on the account, with the payment reference. We reply within 2 working days.

How long it takes

Approved refunds are issued to the original payment method — we cannot send them anywhere else. Once issued, cards and net banking typically take 5–7 working days to show the money, and PayPal usually the same. That part is the bank's timing, not ours; our side is done when the refund is issued and you have the confirmation.

Nothing is shipped

EduQuizzy is software delivered over the internet. There is nothing to post, so no delivery charges, delivery times or returns apply.